Cookies Policy

What are cookies?

Cookies are small text files that a website may store on your computer, tablet, mobile phone or another internet-connected device. They allow the website to recognise a device, remember certain information and support features during a visit or across multiple visits. Cookies do not usually contain information that directly identifies you, although information associated with a cookie may be linked to personal information held by the website.

Goldex Casino may also use similar technologies, such as pixels, tags, local storage and software development kits. These technologies can perform functions similar to cookies, including remembering preferences, measuring website activity, detecting technical issues and supporting security. In this policy, the term cookies includes cookies and similar technologies unless stated otherwise.

Cookies can be temporary or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a defined period or until you delete them. The length of time a cookie remains may depend on its purpose, your browser settings and the provider that places it.

Why cookies are used

• To help the website load correctly and provide requested services.
• To keep parts of the website secure and help identify unusual or potentially harmful activity.
• To remember settings, preferences and information you enter during a visit.
• To understand how visitors use the website and identify opportunities for improvement.
• To support relevant communications, advertising or promotional measurement where permitted.
• To assist with compliance, fraud prevention, age and identity checks, and responsible gambling processes where relevant.

Types of cookies we may use

Strictly necessary cookies

These cookies are required for core website functions. They may enable account access, navigation, session management, security controls, transaction steps and other features that you request. Without these cookies, some parts of the website may not operate properly. Because they support essential functions, they may not be available for disabling through a cookie preference tool, although you can usually control them through your browser settings.

Preference and functionality cookies

These cookies remember choices you make, such as language, region, display settings or other preferences. They can make future visits more convenient and help the website provide a more consistent experience. If you refuse these cookies, the website may still be available, but some preferences may need to be entered again or certain features may work differently.

Analytics and performance cookies

Analytics cookies collect information about how visitors use the website. This may include pages viewed, links selected, approximate location, device type, browser information, visit duration and error messages. The information is generally used in aggregated or pseudonymised form to assess performance, understand user journeys, improve content and identify technical problems. These cookies are not intended to determine your identity on their own.

Security and fraud-prevention technologies

Goldex Casino may use cookies and related technologies to protect accounts, transactions and website services. They may help detect automated activity, account misuse, suspicious behaviour, repeated failed access attempts or other activity that could affect users or the operation of the website. Preventing these technologies may affect the ability to access some services or complete certain actions.

Advertising and measurement cookies

Where used and permitted, advertising or measurement cookies may help understand whether communications or campaigns are effective, limit repeated advertising, or provide information that is more relevant to your interests. These cookies may be placed by Goldex Casino or by selected service providers acting on its behalf. They do not give a provider unrestricted access to your device or account.

Third-party cookies and services

Some cookies may be placed by third parties whose services appear on, support or are connected with the website. These parties may include providers of analytics, security, payment, customer support, content delivery, fraud prevention or advertising services. A third party may process information collected through its cookies under its own privacy policy and terms.

Goldex Casino does not control every third-party cookie or the way an external provider processes information. You should review the privacy and cookie information published by the relevant provider if you want to understand its practices. The presence of a third-party service does not necessarily mean that Goldex Casino endorses all of that provider's products or services.

Third-party services may change over time as website functions, security requirements and legal obligations develop. As a result, the specific cookies used on a particular visit may vary. We may update this policy or related cookie information when there is a material change to the technologies or purposes described here.

Information that may be collected

• A cookie identifier or similar technical identifier.
• Device, browser and operating system information.
• Approximate location derived from technical information.
• Pages visited, features used and actions taken on the website.
• Date, time, duration and general source of a visit.
• Information about errors, loading performance and security events.
• Preferences selected through the website or a cookie management tool.

Cookie information may be combined with other information where necessary for the purposes described in this policy, the Privacy Policy, security processes, legal obligations or the provision of requested services. Any handling of personal information is subject to applicable Australian privacy requirements and the terms of the relevant notices provided to you.

Managing cookies and your choices

You may be able to manage cookies through a cookie banner, preference centre or other controls made available on the website. Available choices may differ depending on the type of cookie. You can also adjust your browser settings to accept, block, delete or receive a notification about cookies. Most browsers provide information about these controls in their help or settings menus.

Blocking or deleting cookies may not remove all information already collected, and it may not prevent all similar technologies from operating. It may also cause parts of the website to stop working, prevent account functions from operating correctly, require repeated sign-in steps, or reduce the quality of the website experience. Strictly necessary cookies may continue to operate where they are required for security, functionality or services you request.

If you use more than one browser or device, you may need to set your preferences separately on each one. Changes to browser settings may affect other websites as well. If you clear cookies, any saved preferences may be removed and you may be asked to make your choices again on a future visit.

Responsible gambling and cookies

Cookies and related technologies may support account security, access controls and responsible gambling tools. They should not be treated as a substitute for your own responsible decisions or for the controls available through your account. If you choose to use account restrictions, time-outs, self-exclusion or other gambling management tools, technical information may be used to help apply or protect those settings. You should not attempt to bypass any restriction or control.

Updates to this policy

This Cookies Policy may be updated from time to time to reflect changes to the website, technologies, service providers, legal requirements or business practices. The updated version will be made available on this page and will show an updated effective date where appropriate. You should review the policy periodically, particularly before using features that involve account access, payments or personal information.

Questions and privacy requests

If you have a question about cookies, want to understand how your information is handled, or wish to make a privacy-related request, please use the contact or privacy process provided on the Goldex Casino website. We may need to verify your identity before responding to a request. Further information about personal information, access, correction, complaints and applicable privacy rights is set out in the Privacy Policy.