Responsible Gaming

Gamble responsibly

Responsible gambling means making informed choices, keeping control of your activity and understanding that every wager carries a risk of loss. Casino games are based on chance. Previous results do not change the outcome of future games, and no strategy can guarantee a win. A win is never owed because you have lost, and continuing to play does not improve the likelihood of recovering money.

If you choose to gamble with Goldex Casino, consider it a paid form of entertainment. Decide in advance how much money and time you are prepared to spend. Treat those amounts as costs, similar to other leisure expenses, and do not increase them simply because you are losing or trying to win back money. Never gamble with funds needed for rent, bills, food, education, medical care or other essential expenses.

• Set a budget before you start and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Do not chase losses or borrow money to gamble.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Remember that gambling outcomes are random and cannot be predicted.
• Do not allow gambling to interfere with work, study, relationships, sleep or other activities.
• Keep your account and payment methods secure, and do not permit other people to use your account.

It can also help to keep a personal record of deposits, wagers, wins, losses and time spent playing. A clear record may make your gambling habits easier to understand. If gambling no longer feels like a choice, or you feel unable to follow the limits you have set, stop playing and seek support as soon as possible.

Tools for safer play

Depending on the options available to your account and applicable requirements, safer gambling controls may help you manage your play. These controls are designed to support decisions made before gambling becomes difficult to manage. Read the terms of each control carefully, as settings may have different effects and may apply for different periods.

Deposit and spending limits

A deposit limit can help you control the amount added to your account during a selected period. Consider choosing a limit that reflects your entertainment budget rather than your available bank balance. If you reduce a limit, the change may take effect according to the relevant account rules or processing requirements. Do not assume that a limit protects you from all gambling-related losses, as losses can also occur through funds already in the account.

Time and session limits

Time limits, reminders and scheduled breaks can help you notice how long you have been playing. Decide how long you intend to play before opening a game and leave when that time ends. Continuing a session because you are close to a win, have recently lost or feel you need to finish a particular game can lead to longer and more expensive play.

Self-exclusion and account closure

If you want to stop gambling, self-exclusion may be an appropriate option where available. Self-exclusion is a request to restrict or prevent access to gambling services for a chosen period or under applicable arrangements. Account closure may also be available, but closing an account is not necessarily the same as a formal self-exclusion. Use the available account support channels if you need help understanding these options.

Use controls before you need them

Safer gambling controls work best when they are selected calmly and in advance. Do not wait until after a large loss or a difficult session. If you have already tried to reduce your gambling and found it difficult, consider using a longer break or self-exclusion and speaking with a qualified support service. Controls support responsible decisions, but they cannot remove every risk associated with gambling.

Recognising signs of gambling harm

Gambling-related harm can affect finances, mental health, physical health and relationships. It may develop gradually, and a person may not recognise the change immediately. There is no need to wait for a crisis before asking for help. Early support can make it easier to regain control.

• Spending more money or time gambling than you intended.
• Increasing bets or deposits to achieve the same excitement.
• Trying to win back losses by gambling more often or with larger amounts.
• Hiding gambling activity, transactions or losses from family and friends.
• Borrowing money, selling belongings or using credit to continue gambling.
• Missing work, study, appointments or social activities because of gambling.
• Feeling anxious, irritable, guilty or distressed when not gambling.
• Having arguments or relationship problems linked to gambling.
• Using gambling to escape sadness, stress, loneliness or other problems.
• Finding that your usual limits no longer control your behaviour.
• Thinking about gambling frequently or feeling unable to stop.

These signs do not provide a diagnosis, but they may indicate that gambling is becoming harmful. If any of them apply to you, stop playing, avoid making further deposits and talk with someone you trust. Consider speaking with a qualified gambling counsellor, financial counsellor or health professional for confidential and independent advice.

Friends and family may also notice changes before the person gambling does. Examples include unexplained financial pressure, secrecy, mood changes, missed commitments or repeated requests for money. A calm conversation can be helpful. Focus on what you have observed rather than making accusations, and encourage the person to access professional support.

Getting help in Australia

Support is available throughout Australia for people affected by gambling, as well as for family members, friends and other people who are concerned. Gambling support services can provide information, counselling, financial guidance and practical assistance with setting boundaries. You can seek help even if you are unsure whether your gambling is a serious problem.

For current Australian support options, contact a recognised gambling-help service in your state or territory, speak with your general practitioner, or contact a qualified mental health professional. State and territory health services can provide information about local counselling and financial support. If gambling has contributed to immediate financial difficulties, consider contacting a free financial counselling service before taking on additional credit or borrowing.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance through local emergency services or a crisis support service in Australia. Gambling problems can be treated, and reaching out is a practical step rather than a failure.

Protecting your finances

If gambling is affecting your finances, consider separating gambling funds from money used for essential expenses. Review account access, payment methods and spending arrangements. You may wish to ask a trusted person to help you manage money temporarily, provided this arrangement is safe and suitable for your circumstances. Do not use loans, credit cards or money intended for household needs to fund gambling.

Our approach and your responsibilities

Goldex Casino aims to provide clear responsible gambling information and make relevant safer-play options available in accordance with applicable requirements. Account activity may be reviewed where appropriate, and additional information or action may be requested when there are concerns about safe and lawful use of the service. Any measures applied are subject to the relevant account terms, privacy information and legal obligations.

You are responsible for providing accurate information, keeping your account details secure and using the service only if you meet the applicable age and eligibility requirements. Do not attempt to bypass account restrictions, self-exclusion arrangements or other safer gambling controls. If you share a device or payment method, take steps to prevent unauthorised access and consider whether gambling is appropriate in your circumstances.

Responsible gambling information is general in nature and does not replace personal financial, medical or legal advice. Requirements and available support may change, so check current information from official Australian sources and qualified professionals. If you have concerns about your gambling, take a break now and seek independent help before returning to play.